We Are...

Your Team

Customer Acquisition

Demand Generation
B2B Sales
Lead Generation

Customer Care

Customer Service | Tech Support
Billing Inquiry / AR Management
Account Set Up

Customer Retention

Loyalty Programs
Contract Saves / Renewals
Extended Warranty Sales

The Benefits of Our Centers

Manage Unpredictable Growth and Volume

With our contact center resources, your business has access to a readily available, highly trained staff able to take customer calls at any time.

Analytics and Forecasting

We accumulate information across customer interactions and process this data to discover hidden patterns, improve forecasting for staffing and determine underlying opportunities.

Increase Customer Loyalty

We act as an extension of your brand, with a customized message and offering for each customer, and the ability to adapt services or products based on customer preferences.

Improved Pricing and Cost Efficiency

By leveraging our contact center, we manage the staffing and infrastructure for timely, accurate processing of customer requests, and the ongoing management of customer accounts.

OUR APPROACH

When it comes to servicing our clients’ customer relationship needs, we apply the global reach and tech-empowered processes that have made NCI the industry leader. But it’s not our expansive suite of resources that makes us an invaluable asset to your company—it’s our dedication to establishing trust. That’s why we are so committed to consistent performance and constant compliance monitoring. Because when the integrity of your brand is on the line, nothing is more important.

Industries We Serve

  • Banking & Finance
  • Mortgage
  • Automotive
  • Healthcare

  • Insurance
  • Retail
  • Telecommunication
  • Utilities