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Leadership Team

The management team at Nationwide Credit (NCI) sets the strategic direction of the company. With an average of more than three decades of tenure in the collections and outsourcing industry, our senior leadership team is comprised of experts in their respective fields who are instrumental to NCI's success.

 

 

Sumit Bahadur

Chief Operating Officer-Nationwide Credit Inc.

 

Mr. Bahadur is the Chief Operating Officer of Nationwide Credit Inc. and is responsible for the overall strategic and operational leadership for its collections and recovery business. Mr. Bahadur joined NCI in 2007. He is a management graduate with 20 years of sales and operations work experience and has been working in the financial services industry for the past 17 years. In tenure of over ten years with Nationwide Credit Inc. (NCI), he has successfully managed operations for various clients in credit card recovery business, utilities and mortgages. Prior to NCI, he worked with leading brands in financial services & banking industry in India to build and lead Mortgage Loan sales teams in different geographies of the country. Mr. Bahadur has extensive experience in managing people and operations in domestic and global organizations.

 

Joseph Spicer
Vice President – Secured Collections

Mr. Spicer is responsible for the strategic and operational leadership of NCI’s mortgage default collections, including loss mitigation for first liens, second liens, unsecured loans and deficiency balances on severely delinquent loans.  Mr. Spicer spent fifteen years at GMAC Rescap prior to joining Altisource in 2009. Mr. Spicer holds an Associate’s Degree in business management from Montgomery Community College.

 

 

Odran Hickey
Associate General Counsel

Odran Hickey provides corporate legal support to NCI since joining Altisource in Luxembourg in 2014. Odran has almost 20 years of experience in the financial services industry, working at law firms in Philadelphia and New York and in in-house roles in Philadelphia, Dublin, Ireland and Luxembourg. He holds a law degree from the University of Wales and International Practice Diplomas in International Business Organizations and Arbitration Law from the College of Law.

 

Maurice Rico
Compliance Director

Maurice Rico serves as Director, Compliance and Customer Advocacy. Mr. Rico previously served as Director, Customer Experience for NCI’s parent company from October 2016 to February 2018 and as Director, Global Services Delivery from March 2011 to October 2016. Prior to joining NCI, Mr. Rico established customer experience programs and led process improvement programs. He holds a Bachelor of Science Management from the University of Phoenix and an MBA from Indiana University.

 



Why NCI?
Nationwide Credit® (NCI) has the industry experience, financial strength, proven performance and thought leadership to be your most valuable customer relationship and accounts receivable management partner. We are licensed, bonded or otherwise authorized to collect delinquent and defaulted accounts in all states.
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Testimonials
  • Nationwide Credit® (NCI) does a tremendous job focusing and performing well on the objectives that matter most to a client. Their ability to perform and execute on all aspects of the partnership is consistently best-in-class. At the end of the day, their execution and response gives me the perception that our partnership matters the most to their business.

    - Senior Director
    Leading Servicer of International Consumer Debt Portfolios
  • We have shared a business relationship with Nationwide Credit® (NCI) since December 2006, and we are extremely satisfied with our experience. Our original contract with NCI involved complex account initiation procedures and required NCI to serve as the customers’ first touch point with our company. NCI handles these transactions in a highly efficient and professional manner and has become a seamless extension of our call centers.

    - Project Manager
    Leading Electricity and Natural Gas Provider
  • We have partnered with Nationwide Credit® (NCI) since June 1997. The NCI team consistently demonstrates all the qualities necessary to be a true partner in recovery solutions. I find NCI’s management, both at the executive level as well as the operation level, to be very professional and a true partner in recovery solutions. They are always resourceful and creative working through challenges in our Industry.

    - Finance Director
    Leading Satellite Television Provider
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NCI® Experience
Nationwide Credit® (NCI) believes that treating consumers with the same dignity, respect and empathy we expect ourselves is the key to outstanding results for consumers, our clients, associates and shareholders.

NCI® Customer Service Principles:
  • NCI Associates Are the Key
  • Advanced Behavioral Sciences Drive Great Service
  • Regulatory Compliance
  • Client Partnership
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