Nationwide Credit® (NCI) is a global provider of customer relationship and accounts receivable management services. We have been doing business since 1947 and merged with American Creditors Bureau (ACB) in 1995 creating one of the largest collection agencies in the nation.
Since 1947, NCI has consistently invested in a combination of superior hiring practices, behavioral sciences, Lean / Six Sigma processes, proprietary technology, robust reporting tools and exceptional floor leadership to ensure competitive results. With multiple call centers and thousands of associates across the globe, we have the strength to develop and execute sophisticated account management strategies for our clients worldwide. We offer a track record of proven performance in reducing costs, increasing productivity and improving ROI for clients in the automotive, banking, mortgage, retail, telecom, utilities and other industries.
Value Proposition
Nationwide Credit® (NCI) has the industry experience, financial strength, proven performance and thought leadership to be your most valuable customer relationship and accounts receivable management partner. Our innovative, knowledge-based solutions ensure consistent, repeatable outcomes that enhance the customer service experience and maximize returns for our clients.
When you choose NCI, you can expect…
Knowledge-based Solutions:
- Consumer Psychology
- Advanced Predictive Analytics
- Econometrics
- Behavioral Science-based Dialogue Engine
- Lean / Six Sigma Processes
- Flexible and Innovative Procedures
- Structured Thought Processes
Consistent and Repeatable Results:
- Advanced Recruiting, Hiring and Training Practices
- Cognitive ability tests and interviews
- In-depth new hire program, on-going skills / specialty training and management education
- Performance Management Process
- Associates reviewed monthly at the highest levels
- Well-defined Process Maps, Policies and Procedures
- Swim Lanes
- Scoring and Segmentation
- Skip Waterfalls
- Disputes, Cease and Desist (C&D), Non-Sufficient Funds (NSF)
- Established Controls and Rigorous Internal Audits
Predictable Outcomes:
- Forecasting Tools
- Scripted Best Practices
- Exit Interviews to Monitor Candidate Quality and Operational Leadership
Brand Protection:
- 100% Call Recording
- Quality Monitoring
- Independent Quality Team
- Supervisor Monitors
- Internal Calibrations
- Client Calibrations
- SAS 70 Audit Report
- PCI Compliant
- ISO / IEC 27001 Certified Data Centers
- Redundant, Fault Tolerant Disaster Recovery Centers
Clients Put Their Trust and Confidence in NCI® Services for Good Reasons:
- Over 60 years of experience in accounts receivable and customer relationship management
- Over 10 years experience in business process outsourcing
- NCI serves some of the most sophisticated financial, utility, retail and business services institutions in the world
- Seven of the top ten credit card companies choose NCI
- Comprehensive program of compliance with federal, state and local laws and regulations
- Independent quality assurance organization backed by 100% call recording
- Independent internal audit team validating compliance
- Top tier performance in credit card, automobile, mortgage, retail, consumer and small business collections and recoveries
- Six world class operating centers across the globe with redundant, fault tolerant technology
- Proprietary dialogue engine based on behavioral sciences, consumer psychology and econometrics