Home - Services - Customer Relationship Management
Services
 
To learn about NCI, Contact an experienced member of our team today:
 
 
NCI® Customer Relationship Management

Enhancing your customer’s experience and creating brand loyalty through superior service is at the core of Nationwide Credit’s (NCI) customer relationship management offering. Access to NCI’s dynamic services can create a more efficient, variable cost structure allowing your company to control costs while improving customer retention and focusing resources on core business activities.

Technology is the backbone behind our operations with robust information security, strategic business systems, flexible infrastructure and scalable capacity. In addition, we have 60 years of experience in designing and optimizing business processes using Six Sigma and consumer psychology-based principles.

As a leader in this field, we empower companies to maximize their results across a variety of industries including consumer, financial, telecommunications and utilities.


Solutions
Why NCI?
Nationwide Credit® (NCI) has the industry experience, financial strength, proven performance and thought leadership to be your most valuable customer relationship and accounts receivable management partner. We are licensed, bonded or otherwise authorized to collect delinquent and defaulted accounts in all states.
Read More...
 
Testimonials
  • Nationwide Credit® (NCI) does a tremendous job focusing and performing well on the objectives that matter most to a client. Their ability to perform and execute on all aspects of the partnership is consistently best-in-class. At the end of the day, their execution and response gives me the perception that our partnership matters the most to their business.

    - Senior Director
    Leading Servicer of International Consumer Debt Portfolios
  • We have shared a business relationship with Nationwide Credit® (NCI) since December 2006, and we are extremely satisfied with our experience. Our original contract with NCI involved complex account initiation procedures and required NCI to serve as the customers’ first touch point with our company. NCI handles these transactions in a highly efficient and professional manner and has become a seamless extension of our call centers.

    - Project Manager
    Leading Electricity and Natural Gas Provider
  • We have partnered with Nationwide Credit® (NCI) since June 1997. The NCI team consistently demonstrates all the qualities necessary to be a true partner in recovery solutions. I find NCI’s management, both at the executive level as well as the operation level, to be very professional and a true partner in recovery solutions. They are always resourceful and creative working through challenges in our Industry.

    - Finance Director
    Leading Satellite Television Provider
Read More...
 
NCI® Experience
Nationwide Credit® (NCI) believes that treating consumers with the same dignity, respect and empathy we expect ourselves is the key to outstanding results for consumers, our clients, associates and shareholders.

NCI® Customer Service Principles:
  • NCI Associates Are the Key
  • Advanced Behavioral Sciences Drive Great Service
  • Regulatory Compliance
  • Client Partnership
Read More...
 
Join Team