The Mode of Communication Has Evolved. Are You Ready?

In today’s society, there is a fine line between the digital and non-digital aspects of life. That’s why we merge traditional methods with modern, digital tools. World-wide consumption levels of web and mobile highlight the fact that almost all consumers are living online and offline ubiquitously. This highly digitized population is not only looking for, but expects, a seamlessly unified engagement across multiple delivery platforms.

The Consumer Journey Road Map


We are innovators, driving the future of our industry through compliant strategy, digital communication tools and intelligent technology.

Based on the consumer channel preference, we use both tools and smart decisions in a compliant manner to determine how and when to engage with the consumer. The marriage of traditional and digital techniques provides our consumers with a complete comprehensive solution, optimizes outreach, improves productivity and drives increased revenue.
NCI is your flexible digital solution.

The Consumer Journey Road Map


With the proper consent in place, as a third party provider, we are able to communicate with consumers across multiple digital platforms.


We have built a robust ecosystem to funnel consumers from engagement and communication through resolution, having the right tool in the right place.

Decision Engine

By tracking and anticipating consumer behavior, we can determine contact strategy and improve efficacy of efforts, both human and machine.